Updated 22 February 2021o
After the first lockdown finished last July, we were very busy till the end of the 2020 season. All our systems worked well, without too much disruption to customers, who had a great time.
Who can go boating?
The latest rules now are:
- From no earler than 12 April: single households
- From no earlier than 17 May: two households or the Rule of Six; or possibly more
- From no earlier than 21 June: all restrictions lifted
All these dates are subject to confirmation one week ahead.
As we all know, the government may without notice impose local restrictions, either on our bases or your home, or change any of the rules.
The canals are safe
A boating holiday is an open-air adventure. The Yorkshire canals and rivers are uncrowded. You share the boat only with your chosen party. You can bring food with you, or shop in small shops in small towns, or in supermarkets close to your boat. You do not have to mix with strangers on the towpath any more than if you went out for a walk at home - though the locals are very friendly...
Pubs and restaurants will be open from the same day that we start, for outdoor table service, using well-tried Covid-secure processes. A number will also do takeway meals and drinks. From 17 May (approx.), pubs will be able to provide indoor table service. From 21 June (approx.) they will be back to rormal.
You can arrange supermarket deliveries to your boat, but only when you can give an address and postcode - 'we might be at Bridge 21A' won't wash. So in practice, that means in our yard when you first arrive.
Travel will be permitted from 12 April (approx.) If following a local outbreak you are not allowed to travel to us, or accept government advice not to travel, we will offer transfers or refunds, see below.
The government will continue to revise its advice about meeting family and friends. It's for you to keep up to date, and follow regulations.
We take every care to clean the boats so that they will be safe for our visitors. The virus does not like soap and water, so thorough cleaning is effective. After we have prepared each boat, we 'fog' it with a mist of anti-viral disinfectant. We put cleaning materials on board, so that you can clean as you wish. If you want to clean anything again, as you get on board, we shall not be in the least offended. We provide bedding, but if you prefer to bring your own, that's fine - please let us know on your Yellow Form. At the end of your holiday, please take extra care with cleaning the boat, particularly hard surfaces.
We have redesigned our handover system so as to preserve social distancing. We make it as natural as possible. We are still providing the very personal service in which our staff take pride. Your briefing will take place in small groups. The showround of the boat will be individual to each crew. Lock instruction may be a mixture. For each of these stages, we should like two of you to attend, with others keeping away. This should be the same pair throughout, and we ask them to pass everything they can on to other crew members. For the boat showround and lock instruction, our staff will wear a mask, and may also wear a visor or glasses. We will ask you to wear a mask, please.
If a member of your party shows Coronavirus symptoms during your trip, please follow government advice, and also let us know before you get back to the yard. We will work out with you what to do.
We are working closely with colleagues in other firms and with British Marine and Canal & River Trust, and keep up with government advice as it changes.
Peace of mind
We are trying to be fair to you, and from the outset have gone beyond our normal Boat Hire Conditions to give our customers further protection during the pandemic. Essentially, if you cannot take your holiday because we are not allowed to provide your boat, or you are not allowed to travel, or you are ill with Covid, then you can choose to transfer to another date, or to cancel and receive an immediate full refund.
This applies to all bookings for 2021 from UK residents
If it becomes clear that we cannot operate on a given date, we will offer to defer the holiday to later in 2021, or to 2022 - subject to availability. A new date must be set. We would retain the deposit against the future holiday. We will not charge a transfer fee. If the new dates have a different price, we will charge or refund as appropriate.
If moving the holiday isn’t feasible, we will cancel and refund what you have paid.
If we can operate but you don't come
Depending on the reason, we will treat this differently.
1 If we can operate but you cannot come because one of your party contracts the virus or is quarantined or subject to a local lockdown, we will offer to defer, or you can cancel and get a full refund.
2 If we can operate but you choose not to come for another reason, e.g. you prefer not to leave home, or the pubs are limited or shut, then we will defer, or cancel and retain your 20% deposit, but not retain or seek any part of the balance as set out in Condition 6.
3 If we can operate but you are unable to take your holiday for a 'normal' reason e.g. injury, then the normal cancellation procedure in Condition 6 will apply. You will lose your deposit, and may lose part of your balance unless we are able to relet.
We are taking bookings for 2022 as normal. We look forward to seeing you!
If you already have holiday insurance, for example through a credit card or company scheme, then we would ask you first to claim through that insurance, before asking us to refund any shortfall.
We do not provide or sell cancellation insurance.