Updated 31 July 2020
Our team is thrilled to be welcoming customers, and sending boats out, again. You can get in touch with us by email and phone as normal, or use our online availability system to book for this year or next.
Who can go boating?
From 31 July, customers in our part of Yorkshire are limited to a single household. A household includes its bubble, if it has one. This will be reviewed weekly, and when local infection rates fall, we expect two households to be permitted again. Meanwhile, pubs, restaurants and shops are open.
The canals are safe
A boating holiday is an open-air adventure. The Yorkshire canals and rivers are uncrowded. You share the boat only with your household. You can bring food with you, or shop in small shops in small towns, or in supermarkets close to your boat. You do not have to mix with strangers on the towpath any more than if you went out for a walk at home.
Pubs and restaurants have reopened, for outdoor drinking and with reduced indoor seating. Some will continue doing takeway meals and drinks. We are researching this and will give you the best information we can - and will appreciate your feedback to pass on to others.
You are allowed to travel to us. If local lockdowns change this, we will offer transfers or refunds, see below.
The government will no doubt continue to revise its advice for people of a certain age, or with certain health conditions. There is also changing advice about meeting family and friends. It's for you to keep up to date, and follow that advice.
We take every care to clean the boats so that they will be safe for our visitors. The virus does not like soap and water, so thorough cleaning is effective. We put cleaning materials on board, so that you can clean as you wish. If you want to clean anything again, as you get on board, we shall not be in the least offended. At the end of your holiday, please take extra care with cleaning the boat, particularly hard surfaces. We provide bedding, but if you prefer to bring your own, that's fine - please let us know on your Yellow Form.
We have redesigned our handover system so as to preserve social distancing. This will seem odd, but we will make it as natural as possible. We are still providing the very personal service in which our staff take pride. Your briefing will take place in small groups. The showround of the boat will be individual to each crew. Lock instruction may be a mixture. For each of these stages, we should like two of you to attend, with others keeping well away. This should be the same pair throughout, and we ask them to pass everything they can on to other crew members. For the boat showround and lock instruction, our staff will wear a facecovering and visor. We will ask you to do the same, please. We will provide a visor, but please bring your own facecovering. We also ask you please to bring a pen, to sign the handover certificate.
If a member of your party shows Coronavirus symptoms during your trip, please follow government advice, and also let us know before you get back to the yard. We will work out with you what to do.
If a local lockdown should be imposed on a town through which you need to pass, we anticipate that you would be permitted to make an orderly exit in oirder to return the boat to base.
We are working closely with colleagues in other firms and with British Marine and Canal & River Trust, and keep up with government advice as it changes.
Peace of mind
We are trying to be fair to you, and from the outset have gone beyond our normal Boat Hire Conditions to give our customers further protection during the pandemic.
Existing bookings for 2020
If you wish to delay paying the balance, please let us know. Otherwise, please pay as normal.
If the epidemic re-strengthens so that it becomes clear that we cannot operate on a given date, we will offer to defer the holiday to later in 2020, or to 2021 - subject to availability. A new date can be set, or left floating. We would retain the deposit against the future holiday. We will not charge a transfer fee. If the new dates have a different price, we will charge or refund as appropriate.
The last option, if moving the holiday isn’t feasible, is that we will cancel and refund what you have paid.
If we can operate but you don't come
Depending on the reason, we will treat this differently.
1 If we can operate but you cannot come because one of your party contracts the virus or is quarantined or subject to a local lockdown, we will offer to defer, or you can cancel and get a full refund.
2 If we can operate but you choose not to come for another reason, e.g. you prefer not to leave home, then we will defer or cancel and retain your 20% deposit, but not retain or seek any part of the balance as set out in Condition 5.
3 If we can operate but you are unable to take your holiday for a 'normal' reason e.g. broken leg, then the normal cancellation procedure in Condition 5 will apply. You may lose part of your balance unless we are able to relet.
New bookings for 2020
We are taking new bookings very fast. In case we are prevented from operating your boat, to remove the financial risk to you, we will offer a deferral, but if this doesn't work for you we undertake to repay all you have paid.
If we can operate but you for any reason don't come, then we will apply the graded procedure in 'Existing bookings' above.
We are taking bookings for 2021 as normal. We look forward to seeing you!
If you already have holiday insurance, for example through a credit card or company scheme, then we would ask you first to claim through that insurance, before asking us to refund any shortfall.
We do not provide or sell cancellation insurance.